✨ Inovação Gevents: estamos implementando Inteligência Artificial no atendimento ao cliente para trazer mais rapidez e qualidade — com transparência e respeito ao Código de Defesa do Consumidor e à sua privacidade (LGPD). Quer falar com um atendente humano? É só pedir.
Informe número do pedido, CPF e e-mail da compra. A troca também pode ser iniciada pelo chat do site, no setor Troca.
Como funciona
A validação exige número do pedido, CPF do comprador e e-mail da compra.
A troca pode ser iniciada nesta página ou pelo chat do site, no setor Troca.
A troca automática segue a mesma regra do cancelamento: até 1 hora antes do início do evento.
Ao confirmar, o pedido original é cancelado sem estorno e um cupom de uso único é gerado no mesmo valor da compra.
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